Group Benefits Administrator

Job Title: Group Benefits Administrator

Job Type: Full - Time

Location: Philippines

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Group Benefits Administrator, who will be responsible for the management and administration of employee group benefits programs within the organization. The role will involve overseeing enrollment, changes, and terminations of benefits, as well as serving as a liaison between employees, insurance carriers, and internal stakeholders. the candidate will ensure compliance with benefit plan regulations, support employees with benefit inquiries, and facilitate communication related to group benefits.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Administer all aspects of group benefits programs.
• Manage the enrollment process for new hires, qualifying events, and open enrollment periods, ensuring accurate and timely processing of benefit elections and changes.
• Communicate group benefits options, changes, and updates to employees through various channels, including employee meetings, email communications, and online portals.
• Provide guidance and assistance to employees regarding benefit options, eligibility criteria, coverage details, and enrollment procedures.
• rve as the primary point of contact for benefit vendors, brokers, and third-party administrators.
• Coordinate with insurance carriers and providers to resolve issues, facilitate claims processing, and ensure compliance with service level agreements.
• Ensure compliance with federal, state, and local regulations governing group benefits programs, including ERISA, ACA, HIPAA, and COBRA.
• Prepare and distribute required benefit notices, disclosures, and reports to employees and regulatory agencies as necessary.
• Maintain accurate and up-to-date records of employee benefits elections, changes, and terminations in the HRIS or benefits administration system.
• Generate reports and analyze data to monitor benefit utilization, costs, and trends.
• Provide responsive and customer-focused support to employees regarding benefit inquiries, claims issues, and coverage questions.
• Conduct employee education sessions and workshops to promote awareness of available benefits and encourage participation.
• Assist in the development and implementation of benefit policies, procedures, and guidelines.
• Document benefit processes, workflows, and standard operating procedures to ensure consistency and compliance.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Proven experience in benefits administration, HR operations, or related roles, preferably in a corporate environment.
• Thorough understanding of group benefits programs, regulations, and compliance requirements.
• Proficiency in benefits administration software, HRIS systems, and Microsoft Office Suite.
• Excellent attention to detail and accuracy in data entry and financial transactions.
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and discrepancies.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and interact with vendors and stakeholders.
• Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? 

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.